Story of Change

First Social Assistance at Twilight Age

Author: KOMPAK
Published: 05/11/2021

A number of residents of Suradadi, a village in West Nusa Tenggara, were finally eligible for Village Fund Cash Assistance (BLT-Dana Desa) after obtaining KTP and KK. KOMPAK cooperated with the local governments, Pokja Adminduk, Disdukcapil of East Lombok District, and LPA NTB on a program to direct-visit the homes of very elderly people and help them process the required legal identity documents without much fuss. For the first time in their lives, the elder citizen such as Kartanah (90) and Sala (92), can manage the legal identity documents smoothly and thus able to get government’s social protection program.

The adminduk service ‘jemput bola’ allows elderly people to have the legal document identity easily and smoothly.

Kartanah (90) is an elderly from Suradadi, a village in the Terara Sub-district, located in East Lombok District, West Nusa Tenggara (NTB). Her husband died several years ago. She now lives with her daughter, Ruminah (40), who also lost her husband when her two daughters were very young. Life’s demands had given Ruminah no choice but to work odd jobs, usually as a farm labourer.

Kartanah was, in fact, entitled to government’s social protection program because the village government of Suradadi Village have prioritised the Village Fund Cash Assistance (known as BLT-Dana Desa) for the elderly, persons with disabilities, and poor families. But Kartanah was not aware that she had to have legal identity documents (such as KTP and KK) to be eligible. She didn't even realize that she was actually entitled for BLT-Dana Desa that could relieve the impacts of COVID-19 pandemic on her family.

"I haven't the faintest idea what a legal identity documents usage for. We were just focused to work so hard, so we can eat. I know nothing of government affairs," explained Kartanah.

The village government of Suradadi Village have prioritised the Village Fund Cash Assistance (BLT-Dana Desa) for the elderly, persons with disabilities, and poor families.

Like Kartanah, Sala Wraga (92) did not have a KTP and did not realise that she was entitled to get government’s social protection program. Since her husband died 23 years ago, Sala lives with her unmarried son, Adni (24). She spends most of her days at home because she can neither walk nor see clearly. Adni's income is uncertain, as he works as a farm labourer in a neighbouring rice field or garden. He earns a maximum of Rp45,000 a day, or up to Rp100,000 per day during the harvest seasons.

Neighbours often bring daily staples such as vegetables, eggs, sardines, and instant noodles to ease their prolonged economic distress. Now and again, they also receive donations from nearby mosque. Adni is willing to help with community activities and religious events for a stipend of Rp10,000 – Rp15,000. But the COVID-19 pandemic has put a stop to these activities. On occasion, Adni is forced to borrow money from his neighbours and cut back on his food intake.

Fortunately, the situation took a turn for the better.

In 2018, the the government of Suradadi Village formed a Village Registration Working Group (known as Pokja Adminduk) to increase the ownership of legal identity documents. The Pokja Adminduk of Suradadi consists of nine members drawn from village officials, posyandu cadres, youth organisation, and community leaders. One of the main objectives is to make it easier for residents to get the legal identity documents required to receive BLT-Dana Desa.

"We involved the Pokja Adminduk to register data on potential recipients of BLT-Dana Desa. So that it is on target, especially as we prioritise vulnerable groups such as the elderly, people with disabilities, and poor women," said Yakim (52), the Village Head of Suradadi.

Pokja Adminduk members go directly to the residence of elderly residents, to help fill resident biodata forms and also recording biometric data for electronic ID cards.

Together with the Population and Civil Registration Office (Disdukcapil) of the East Lombok District, KOMPAK, and the NTB Child Protection Agency (LPA), the team facilitated training and the drafting of the Pokja Adminduk service protocols. The team then submitted the draft protocols to the Disdukcapil and shared them with the Village Registration Officers (known as PPKD) and Pokja Adminduk of each village.

In April 2020, KOMPAK and LPA NTB trained facilitators for the Village-based Civil Registration Services (known as LABKD in NTB) to better record all prospective beneficiaries of BLT-Dana Desa. Previously, the poor and vulnerable residents had to report themselves to authorities proactively. As a result, the non-productive elders couldn't be identified as the potential recipients of BLT-Dana Desa by the authorities.

KOMPAK and LPA NTB also provide assistance and consultation for adminduk services, publish a question-and-answer book for administrative services, and regularly monitor the LABKD implementation.

To further ease the Suradadi residents obtaining their legal identity documents, the Pokja Adminduk has launched several initiatives.

The first is an outreach program, jemput bola, in which officials go directly to the residents’ houses, especially those with disabilities and the elderly. The jemput bola service does not only collect the required files; it also records e-KTP data.

The second is to collect data collectively through neighbourhood administrators (RT), Posyandu, and Early Childhood Education and Development (known as PAUD).

The third initiative involves collecting data directly in the village soon after the officers finish their outreach activities and explain the requirements needed to administer legal identity documents. This move usually targets residents that live near the village offices.

The Pokja Adminduk adopted the first method to process Kartanah's and Sala's legal identity documents. Members of the Pokja Adminduk visited Kartanah’s and Sala’s houses. They went through all the processes, from helping Kartanah and Sala fill out their biodata forms to recording their biometric data for e-KTP, all without Kartanah or Sala leaving the comfort of their homes.

Less than five hours after the biodata forms collected and processed, the family card and electronic ID card of elderly people were hand-carried to their homes.

The Pokja Adminduk also helped submit their biodata forms to the Technical Implementation Unit (UPT) of the Dinas Dukcapil of Terara Sub-district. Less than five hours later, Kartanah and several other senior residents have received their Family Card (KK). Printed copies of the e-KTP were handed over directly to the residences.

Sala described the process as swift and uncomplicated. She emphasised that she did not even need to leave the house, not even once. From the KK processing to the data collection and distribution of BLT-Dana Desa, it was members of the Pokja Adminduk, PPKD, and village officials that shuttled as needed.

"Never before had I experienced being assisted by the village and Posyandu cadres as the members of the Pokja Adminduk in processing the documents. It was so simple, and I did not have to pay a single Rupiah. I feel that I have been well cared for. In the past, it seemed impossible for the government to help people obtain the KTP and KK, especially for people of my age," said Sala.

After the PPKD and Pokja Adminduk of Suradadi helped them obtain legal identity documents, at long last, Kartanah and Sala were able to receive the BLT-Dana Desa. The program disburses a sum of Rp1,800,000 in three stages (Rp600,000 per stage). Apart from the BLT-Dana Desa, Sala applied for Social Security for Health (known as BPJS Kesehatan) which she was finally often use for medical treatment at the local health clinic (known as Puskesmas).

"I am beyond happy. For the first time in my entire life, I have received government’s social protection program,” said Kartanah.

Sadly, just five days before the third disbursement of her BLT-Dana Desa, Kartanah passed away. Her daughter, Ruminah, accepted the funds on her late mother's behalf. "I am so grateful that my mother died in a state of calm and happiness because she had got her right, namely help from the village, also had time to feel the ease of free treatment to the puskesmas. Now I know that there are still people out there who are more than willing to lend their hands to the poor, help ease the burden of our lives," said Ruminah, holding back her tears.

Having witnessed the benefits accrued to their neighbours after processing the legal identity documents, more and more Suradadi residents now visit the Village Office to apply for KTP and KK. Amid the COVID-19 pandemic, the Pokja Adminduk still provides the best services so that residents can soon access the government’s cash assistance without any obstacles.

Dinas Dukcapil through Pokja Adminduk and PPKD Suradadi Village also bring services closer to people with disabilities to have legal identity documents in order to get government’s social protection program.

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